Question 1

Is the imaet software compatible with Mac and Apple iOS devices?

Accepted Answer

The imaet software is currently only compatible with Windows operating system.  If you have Windows installed on your Mac or Apple device, it will be compatible while running Windows.

Question 2

Where can I find the prices of the imaet devices?

Accepted Answer

If you are interested in the pricing of the imaet Systems, please submit a price quote request

Question 3

Is there a free trial available?

Accepted Answer

We currently do not offer a free trial of the imaet software or devices however we do offer a free online demo.

Question 4

Where can I find instructional videos?

Accepted Answer

For instructional and educational videos please visit our Video Library and Youtube channel.

Question 5

Is there training included in the purchase of an imaet System?

Accepted Answer

One complimentary tutoring session is provided with the initial purchase of an imaet system. A Comprehensive Training Package is also available as an add-on to the purchase of an imaet System for more in depth training. Additionally, there are many video resources available on the website free of charge. All training beyond this is the responsibility of the customer and comes with additional fees, including the QBAcademy (Quantum Bioenergetics Academy) - a third-party training program.

Question 6

Are upgrades to the imaet software provided?

Accepted Answer

All upgrades within the first year of purchase are provided free of charge.  Beyond the first year of ownership, upgrades are at the discretion of the customer and come at an additional charge.  Please refer to the applicable Warranty & Sales Agreement.

Question 7

Are any of the components of the imaet Systems covered under warranty?

Accepted Answer

The imaet software is under warranty for a period of one year after the initial purchase.  All warrantied service provided during the warranty period is done so by BioGen Technologies, Inc. pursuant to the terms of the applicable Warranty & Sales Agreement.  Any laptops and/or tablets provided with the imaet Systems are not covered under the warranty provided by BioGen Technologies, Inc.  For warranty information regarding any laptops or tablets provided with the imaet Systems, please contact the manufacturers thereof.

Please refer to the applicable Warranty & Sales Agreement for further details regarding components covered and not covered under warranty.

FAQs and Technical Support

FAQs